My Bills & Payments. Learn about BT Sport, available with Broadband. skip to search. Scam alert: COVID: The UK-GOV has issued a payment of £349. If you are still having. Last Thursday my mobile phone rang and it was a BT engineer who wan. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Fibre broadband & phone. New 24-month BT Broadband contract required. . To activate your card, you must complete the registration process online. Options. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. The service we agree to give you is the facility to make and receive phone calls or video calls using a suitable broadband connection in the United Kingdom. Email;Full fibre 500 activation. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. It has fibre to home. I got confirmation from both BT and Sky that my phone line and broadband woul. BT outages reported in the last 24 hours. We’ll tell you how we’ll activate. Welcome to BT’s official support community. How to install your broadband, fix connection issues, improve your speed and more. Connecting to broadband for the first time. Hi, I got a 6 months gamepass as part of upgrading my broadband with BT and in my microsoft account it states from BT/EE and Bt says it runs out in June 2022, yet on my xbox app it states it runs out. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. First of all apologies for the long post but here goes. The sales person said he will make the new order. You should be able to. The phone number will not show on the checker as it does not come over copper. I put it into a socket positioned. Hi I moved to a new house with planned service activation for 30. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. It may take a few minutes for the lights to settle. The Openreach database is primarily attatched to a phone number, that is their USO. Signed up 2 weeks ago and activation was today. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. performance and network issues,. She has been with BT for landline for years (well over 30 years). BT have been no help at all just saying this is a problem with openreach. Reading the posts above, it sounds like many others have had the same problem as me. Openreach are now saying that there is an. 99 delivery charge for your BT router. . OR. Moving home. Subscribe to this Topic's RSS Feed;. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. I can't guarantee that we can get this moved quicker but we can take a look into this for you and see what's happening. . Didn't happen. My phone line activated as expected, but not the broadband. More options. If our engineer's carrying out the install, they'll prove the service is working when they leave the premises. . I honestly don't want to waste time writing about my experience with BT so far, but I'd like to say that I'm totally dissatisfied with the service received so far; there needs to be more transparency and fewer games. Hi there, I was due to have my infinity broadband activated today (25th Jan). If same thing happens to me I will just cancel straight away. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. I am going through the usual problems with Openreach and activating my broadband. To check your mobile signal status, use the EE coverage and network checker. Don't worry, @Louise_E, I'm regularly on the phone! Note *I* have to phone Vodafone. Signed up 2 weeks ago and activation was today. If you're setting up your Smart Hub 2 and Hybrid Connect device: If your Smart Hub 2 is already up and running: You'll get all the help you need to connect your device by clicking the button below: Hybrid Connect user guide. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). Broadband activation issue. For the home For business and public sector For global businessAnd if you're an existing BT customer, you can start receiving all the Hybrid Connect benefits right now. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. The adviso. Then after that, pushed to the 27th. On the day of activation, connect your new router to the master phone socket. Attempt to phone BT to report that the line is still not active. Once completed, a member of the team will be happy to look into this for you. You will automatically receive compensation from your provider without needing to take any action. BT Activation issues; Options. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. Every time I am told to. Let us know your problem so that we can get you back up and running. The adviso. My activation date was Friday 28th (yesterday). Email;The legal stuff. . Received TV box, hub and told that phone line was active. Activation day. Raise a fault. ACTIVATION. 3. You should receive an email or text from us when it’s activated. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. I. This will help to keep you safe while browsing online. 3. 24 month contract. Then select ‘ Add Game Pass Ultimate’ to get set up. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. that shouldn't be an issue (having just performed a speed test here, on a different. Until today I paid for Sky ADSL2+ broadband for her. All four TNT Sports channels, £1/month for three months. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. Hi, I’m hoping someone might be able to help or shed some light on my problem. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Having a cheap wired phone (£5) is a very useful tool to diagnose any faults, especially a noisy or disconnected line. Check BT Broadband service status. £5. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Email. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Check if there are any temporary issues that are affecting service near you. TNT Sports on Sky TV with BT Broadband: For UK residential BT Broadband customers. I've just got of the phone to customer support having been told that there was a 'problem. They have no clue about my order until I called them on 15/06. to dept. Fix broadband problems. This might happen because your BT Broadband is new, and your service isn't live yet. With your BT ID, you can log into My BT and all BT apps to: View all your BT products. happened to a few people. If your existing broadband or landline service stops working, you simply need to report the problem to your provider. You should have the BT Smart hub 2. Home phone & Mobile. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. A master socket is the main socket for the phone line in your home, not an extension socket. When your HALO2 service stops working one gets a mini-hub to restore some connectivity. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Order 13th Auguest for a line install and act. . Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. Set it up and waited for it to be activated, all last night and this morning nothing but a flashing orange light. Pay only £1/month for the first three months of your broadband and TV package, then just £50. Browse . SIM only for phones; SIM only for tablets; Pay as you go SIMsSo I have moved house and signed up to Infinity 1 with calls. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. . My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. On the day of your visit. Announcements, Guides & Community Updates; The Lounge; BT. For a reliable signal in every room or £100 money-back guarantee. The situation described above is what recently. Pay only £1/month for the first three months, then just £18/month thereafter. You must activate your card within the period advised by the party who provided you with your card. 5cm in size. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. Great. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. It is now the 22/03 and I still cant activate it. Checkout now. Its no use phoning as I am just pass from dept. 24 month contract. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. problem! I ring BT at first they say openreach haven’t completed all there work which I explain they have, which they then confirm openreach have indeed done everything, i was then. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. More options. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. Either way, I can testify that Vodafone is abysmal at keeping the customer u. Re: Broadband Activation Delayed - Latest. Have. The engineer came and there was no issues raised however the activation did not occur. It has fibre to home. . The BT TV Box Pro is sold as part of a 24 month contract through BT. The problem I have is that I cant activate my BT ID. Activation date given 15th December. How to switch broadband. I'm sure they are working hard to find out why, but the most infuriating part is for the past 2 months hearing: Get ready your broadband will be activate tomorrow (and it isnt) - multiple times. All the major providers, like Sky, BT, Virgin. If you’ve got one of these, try these checks. Confused about broadband activation. Check BT Broadband service status. Get 3 months free broadband. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. Once your broadband is up and running, just go to My BT and log in with your My BT details. . The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. Ensure that your BT Business Broadband service activation date has passed. Our broadband keeps dropping out, losing connection. Announcements. My engineer visit and activation date was scheduled for 26/7/23. The "Activate" button on my Product management page is still live but if. . Ask the BT Community. . About 35 down, 8 up, which is consistent with past results. Average speed* 67Mbps. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. We’ve spent hours on the phone and ea. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. . . Get help Getting started When will my broadband be activated? If an engineer installed your service, it's ready to use straight away unless extra work is needed at the exchange. Installation of a landline and broadband installation takes approximately 14 days. If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. There may also be a £9. PlusNet broadband - problems getting connected. We moved from Sky to BT after they failed to. The Lounge; BT. . 2. TNT Sports on Sky TV with BT broadband. I hope this is the right forum area - apologies if not. Activation Day - Still no internet or dial tone. BT. Ok, ofcourse no broadband next day call " sorry our system shows Yo. . To sign in on your BT TV device, follow the steps below. The fact that your phone line was not working, was probably the reason for the delay. If you’ve moved into a new-build home and your phone or broadband isn’t. 15th December old BT broadband line disconnected. So I'm waiting patiently for any news, bu. But she decided to move to BT Fibre 1. Advanced Digital Home Phones. LukeH2022. Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. LouiseHere are some answers to help you. First, let us know you're moving. 3. On 17/06 BT support team told me that there is a glitch in the orde. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during a home move). Our network reaches over 99% of the UK, so we've got you covered. I have tried to order Broadband only connection from BT. For the first week I was getting download speeds c 19Mbps. Since then,. Re: Activate Discovery plus. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. . Home phone including Digital Voice; BT. I have been trying to activate the BTsports app since it was launched without success. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. The best way to ha. . With BT TV, you can create your perfect TV line-up from 5 different packages featuring the very best entertainment and sports. Basically, signed up for BT Infinity 2 on the 8th August, to activate an existing line and retain my landline on the 22nd August (Phone & HBB). BT. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Find a hotspot and learn how to connect your devices. Month 4 from £32. Hi All I was wondering if someone could shed light on what could be going on here. Security. It goes up to 25x faster than our standard fibre. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. Chat is available between 7am and 10:45pm, 7 days a week. You have had too many unsuccessful attempts to login. . . I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. . If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. They have no clue about my order until I called them on 15/06. Plusnet charges £49. Please remember, there’s always a £35 activation fee for our services. I'm afraid only our telephone agents can look into broadband related queries. I have been with BT for less than 1 month. Great-value deals on unlimited broadband. BT however has failed too, our landline is working but our broadband is not. Not fully true. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. 16th December - Not c. So I assumed that the problem had been fixed. 2020 but since then my broadband is still inactive. 1. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. You’ll get our best-ever TV box. You have been temporarily locked out. . 20-02-2023 04:51 PM. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. If you recently signed up for BT Broadband and can't connect, BT may not have activated your service yet. Get our superfast unlimited fibre broadband. You can easily connect the hub yourself. Openreach are short of staff this time of the year, with people on leave. Done all the recommended steps as they say the problem is. Serious speeds to make light work of the heavy lifting for large families and power users. I bought two new Advanced Digital Home. Once completed you could have requested a new phone number. We set up the hub and waited all day,. Find out call charges and balance. Chat support downgraded firware in Broadband activation 28-05. No, the big problem with it is that the phone doesn’t work if your broadband doesn’t, which also means that, unlike all previous sorts of landline, it won’t work during a power cut. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. I ordered broadband at the end of June with an activation date of July 11. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. I ordered BT fibre broadband on 21st October, I was told my activation date would be 4th November. Pay only £1/month for the first three months of your broadband and TV package, then just £50. I don’t have internet still. Then nothing. I followed the steps that came with the equipment, but th. Digital adapter problem. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. Download the My BT app >. £9. BT add on. Funnily enough, every time it gets tested by either the BT bot or BT employee it works spot on, no faults or dropout detected, as soon as test is finished router will drop out without a fail and router flashes orange lights. Download the My BT app today to get more from your account and products and services. So I made a phone call today to activate it, then in the p. Switched from BT to Plusnet, activation day today 19th May. No Internet connection, BT and ISP blame each other. Or there might be a problem with your broadband. Stay on the screen with the 6-digit code while you grab your phone or. Hello, Me and mother currently have not recieved internet for an entire month. Call us at least 3 weeks before, and we'll get broadband set up at your new place for free - even if we need to send an engineer. Nothing happened. My activation date was the by midnight on the 21st but never happened. I've spoken to complaints and they suggested that there is an issue with the exchange, but nobody seems to be able to explain what the issue is and how it is going to be resolved. So, reading other posts, I am not alone with my recent activation issues. BT Sport on TV, Online player or App. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. Plus, you can also cancel any landline or TV packages bought at the same time as your broadband. BT broadband and Sport from £1 a month for 3 months. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. . 86Δ a month. 4. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. Does anyone know what we can do? We. Yes. One email in the morning to confirm that im being connected. She has been with BT for landline for years (well over 30 years). My Phone. On 17/06 BT support team told me that there is a glitch in the orde. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Stream eye-opening documentaries, must-see reality, and exclusive Originals. in Broadband activation 20-06-2023; After activation sync speed dropped. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. BT are supposed to activate my home broadband on 15/06 . Was told the service will be activated on 5th August 2021 by an Engineer. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. 2. From speeding up your internet connection to managing your account and billing. Openreach are now saying that there is an. 11. I have not recived an email or text to say the broadband and landline has been activated which I understand may be normal. Browse . There may also be a £9. . The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. Here's how to sign in on your BT TV device (e. At around 11am the internet went off (solid orange light) assumed this was normal and would be back on before midnight. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. The only BT Employees are the forum moderators. Sounds very odd, e. 0800 587 4787Activate Work Mode and Game Mode. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. . Since then and currently speed has reduced to c 11Mbps. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. We moved from Sky to BT after they failed to activate our broadband. The engineer came and there was no issues raised however the activation did not occur. Download the My BT app >. Attempt to phone BT to report that the line is still not active. Business; Find a store Network Status Checker Mobile Mobile PhonesHello I'm sorry to hear you have cancelled your order. If you need any further help please let us know. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. Activation date was set for 7th of October.